Return Policy

Thank you for shopping with us!

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable to any products that you purchase with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Final Piece Speech and Language Therapy, LLC, PO Box 1643 Upper Marlboro, MD 20773.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Lola Koala Explorer, accessible from www.lolakoala.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Order Cancelation

You are entitled to cancel Your Order without giving any reason for doing so.

 

Orders that have been shipped cannot be canceled.

 

We will reimburse You no later than 14 days from the day on which You cancel your order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • The Goods were not used or damaged

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You are responsible for the cost of returning the Goods to Us. You should send the Goods to the following address:

 

The Final Piece
PO Box 1643

Upper Marlboro, MD 20773

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: info@finalpiecetherapy.com.

©2019 by The Final Piece Speech & Language Therapy